Shipping Policy

This Shipping Policy explains how orders placed on renili.com are processed, shipped, and delivered. By placing an order with us, you agree to the terms below.

1. Order Processing Time

Orders are processed and prepared within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Orders placed after 14:00 (local time) on a business day, or on weekends/holidays, will be processed on the next business day.
We may contact you to confirm or verify your order for security reasons, which could slightly delay dispatch.
Once your order has been handed to the carrier, it can no longer be modified or cancelled.

Please note: During peak seasons (e.g., major holidays or promotional events), processing time may be extended by a few days. We appreciate your patience.

2. Delivery Time

We currently ship worldwide. The estimated delivery time is 7–14 business days from the day your package leaves our warehouse.

Note: Delivery times are estimates provided by the carrier and are not guaranteed. Delays may occur due to customs clearance, weather conditions, carrier capacity, or other circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address and the selected shipping method. The final shipping fee will be clearly displayed in your order summary before you complete your purchase.

In some cases, we may offer free shipping on qualifying orders. Any free-shipping threshold will be shown on the website at the time of purchase.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a tracking link. You can use this information to follow the status of your shipment at any time.

If you do not receive a tracking email within 5 business days after placing your order, please check your spam folder first, then contact us using the details in Section 8.

5. International Shipping & Customs

We ship to many countries worldwide. Please note that, depending on your destination:

Customs clearance may be required, which can extend delivery time.
Duties, taxes, and other customs charges are the responsibility of the recipient (unless otherwise stated) and are determined by your local customs authority.
We are not responsible for delays caused by customs or the destination country's postal service.

To find out whether additional fees may apply to your order, please contact your local customs office before placing an order.

6. Address Accuracy

Please make sure your shipping address is complete and correct when placing an order. We are not responsible for packages that are lost or misdelivered due to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it.

7. Lost, Delayed, or Damaged Packages

Delayed packages: Please allow a little extra time before contacting us, as carrier delays are sometimes resolved without action.
Damaged items: If your package arrives damaged, please contact us within 48 hours of delivery with a photo of the damaged item and packaging, and we will assist you in resolving the issue.
Lost packages: If your tracking information has not updated for an extended period, please contact us and we will investigate with the carrier.